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Fathom
x
Pylon
Automatically sync Fathom call recordings into Pylon for complete customer intelligence and proactive support workflows.
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Overview
Pylon's native Fathom integration automatically pulls call recordings directly into customer accounts, combining them with conversations from Slack, Teams, Discord, email, chat, and ticket forms for complete customer visibility across support, sales, and more. You can now proactively identify risks and deliver personalized support based on the full context of all customer interactions, not just support tickets.
Key Benefits
- Complete customer conversation history: Every call, meeting, and touchpoint automatically syncs to customer accounts, giving your support team full context without manual data entry or switching between tools.
- Proactive customer success workflows: Conversation insights generate automated health scoring, risk alerts, and follow-up tasks, turning reactive support into proactive relationship management.
- Organization-wide customer intelligence: Capture concerns, feature requests, and satisfaction signals from all customer-facing teams directly in Pylon for actionable insights.
Marketplace stats:
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